Privacy Policy

Last Updated: January 2026

Introduction

LabRF is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our device-free radio training platform and related services.

By using LabRF, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

  • Account Information: Email address, password, and name when you create an account
  • Payment Information: Billing details processed securely through Stripe (we do not store credit card information)
  • Subscription Information: Plan type, vendor platforms selected, billing history
  • Communications: Messages you send to support, feedback, or training inquiries
  • Training Data: Simulation configurations, scenarios created, and training progress

Information Collected Automatically

  • Usage Data: Features used, time spent in platform, simulation activity
  • Device Information: Browser type, operating system, IP address
  • Log Data: Access times, error logs, performance metrics
  • Cookies: See our Cookie Policy for details

How We Use Your Information

We use your information to:

  • Provide Services: Create and manage your account, process subscriptions, deliver training platform
  • Process Payments: Handle billing and subscription management through Stripe
  • Communicate: Send account updates, billing notifications, support responses
  • Improve Platform: Analyze usage patterns, fix bugs, develop new features
  • Security: Detect fraud, prevent abuse, protect user accounts
  • Compliance: Meet legal obligations and enforce our Terms of Service
  • Marketing: Send product updates and training opportunities (you can opt out)

How We Share Your Information

We do not sell your personal information. We share information only in these circumstances:

Service Providers

  • Stripe: Payment processing
  • Cloud Hosting: AWS or similar for infrastructure
  • Analytics: To understand platform usage (if implemented)
  • Email Services: For sending notifications and support responses

Legal Requirements

We may disclose information if required by law, court order, or to:

  • Comply with legal process
  • Enforce our Terms of Service
  • Protect rights, property, or safety of LabRF, users, or others
  • Prevent fraud or security threats

Business Transfers

If LabRF is acquired or merged, your information may be transferred to the new entity.

Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data transmitted using HTTPS/TLS
  • Secure Storage: Passwords hashed, sensitive data encrypted
  • Access Controls: Limited employee access to personal information
  • Regular Audits: Security assessments and monitoring

Note: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

  • Account Data: Retained until you delete your account
  • Billing Records: Kept for 7 years for tax and legal compliance
  • Training Data: Retained as long as your account is active
  • Support Communications: Kept for 3 years

After account deletion, some information may be retained in backups for up to 90 days before permanent deletion.

Your Rights

All Users

  • Access: Request a copy of your personal information
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your account and data
  • Opt-Out: Unsubscribe from marketing emails
  • Data Export: Download your training data

Additional Rights (GDPR - EU Users)

  • Portability: Receive your data in a structured, machine-readable format
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests
  • Automated Decisions: Object to automated decision-making
  • Lodge Complaint: File complaint with supervisory authority

Additional Rights (CCPA - California Users)

  • Know: What personal information we collect and how it's used
  • Delete: Request deletion of personal information
  • Opt-Out of Sale: We do not sell personal information
  • Non-Discrimination: Equal service regardless of privacy choices

To exercise these rights, contact us at support@labrf.com. We will respond within 30 days.

Children's Privacy

LabRF is not intended for users under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, contact us immediately at support@labrf.com.

International Data Transfers

LabRF is based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate.

We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For material changes, we will notify you via email or prominent notice in the platform.

Continued use of LabRF after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: